Recommendations for a client business Essay Example | Topics and Well Written Essays - 750 words

Recommendations for a client business - Essay Example On the other hand, Strait’s business rival M.Y. China had their hostess at the podium to warmly greet the incoming guests and seat them most of the times. The restaurant manager also helped her seat the guests especially when more than one guest came in at the same time. This resulted in fewer complaints from customers and more importantly shorter periods in seating the customers. The hostess at M.Y. China is always in a jovial mood and welcomes guests in a friendly and a professional manner. It is apparent that from the customer comments that even when customers did not get her at the podium she made up with the welcoming gestures. She always engaged eye contact with her the guests, smiled and used a friendly tone when talking to them (Yelp). Therefore, Straits should put efforts in improving its service standards if it is to maintain its clientele, especially with increased competition from its next-door competitor M.Y. China. For instance, many customers have expressed diss atisfaction with declining food quality, service level and the restaurant’s general experience. The customers also bemoan the inattentiveness and the unprofessional manner with which the hostess and other workers behave themselves. Such negative perceptions from the customers may eventually hurt the restaurant’s business if they are not addressed. Some customers have complained about the absence of a clear job structure that results in ambiguity in the roles that different persons perform. For example, some guests have to wait to be ushered into the restaurant when the hostess is helping the servicer to clear the tables. Some customers also observed that the restaurant seems not to have an outlined task plan to ensure smooth flow of operations. This is apparent when customers who have made a reservation come into the restaurant and the hostess looks clueless when they enquire about their table. Sometimes she ends up mumbling some apologies and seating the guests in a d ifferent table. Recommendations The observers made some recommendations after a thorough evaluation of the service standards of Straits restaurant and comparing it to that of its competitor M.Y. China. Since the main issue was found to be the absence of the hostess at the podium, the group of observers formulated some recommendations that outlined tasks that would ensure that a hostess was always manning the podium area in order to greet and usher in incoming guests. The recommendations are outlined as follows: i. Organizing the reservations This would involve the hostess staying at the podium and organize any reservations that are made on the phone. The hostess should answer incoming machine messages to confirm that that all reservations have been noted. In addition, the hostess should schedule the reservations for all guests in advance and formulate a plan on how to receive and seat the guests as and when they arrive. This should include a seating chart. It is important for the ho stess to ask the guests some specific questions when they call in to make the reservations in order to have some basic information beforehand. Such information will assist the hostess in creating customer profiles that include names and contacts such as telephone numbers and e-mail addresses. However, the hostess may encounter problems that may be difficult to solve. For instance, what does the

A Rose for Emily by William Faulker and A & P by John Updike analysed Essay

A Rose for Emily by William Faulker and A & P by John Updike analysed - Essay Example On a personal view, life is a process of making choices. Even the fact that an individual would put every life decision on fate is a choice in itself. For that matter, in the query regarding the human beings’ ability to make choices or to be controlled by fate, the main answer is that there is an interaction between making choices and having faith on fate. The two literary works analyzed depicted and captured how human beings live life. A Rose for Emily by William Faulker and A & P by John Updike are the main focus of the paper. These short stories exemplify the effects of the different events, cultural and social factors on the behavior, outlook, and the manner each of the characters lives life. A Rose for Emily In the short story by William Faulkner entitled A Rose for Emily, life was given a different light. The author focused on the dark elements that often occur in life thus the story leaned on the mysterious and macabre genre. Included in the elements of the plot are mul tiple deaths, tragedies of love, and strict family rules. Emily is the focus of the story. She is a character who is a member of a family with strict traditions and mysterious habits. These traditions and habits became the main reason why Emily and her family stood out of the community. They are very different, they attracted attention because they do not connect and mingle with other people, which is considered as a normal thing to do as a member of a community. For that matter, people around them either treat them with alienation or with antagonism. The main character Emily can be considered to have the fate of being born in a family of eccentric views and attitudes in terms of social interaction and relationships. As a person who only depends on whatever the fate brings, Emily can be presumed to just stay inside the house all her life, even after the death of her father. But as the story progressed, it is safe to say that this is not the case. When her father died she continued t o stay inside the house but this changed Homer Barron came into town. He is a charming guy involved in the construction and modernization of road in town. He represents a modern world where he came from. This can be concluded in the manner he carries himself. He is confident in interacting with the people in the community. Even Emily had not been safe from his charms. Her life and even her outlook in life changed when she met Homer. It had been fate that made Emily a part of an eccentric family. It was also fate who brought her Homer Barron. He changed her life to the point that she became a different person when he was around. She became more open and a part of the community. She was able to consciously change her ways when she was with Homer. Based on the said decision, Emily can be considered as a person who can make her own decisions. She is also a type of person who is not afraid to be criticized based on the decisions that she is making and the attitudes and behaviors that she is showing. Another action that affirmed Emily’s capability to make her own decisions was the fact that she wanted to keep her love with her forever, by keeping Homer’s body in the bedroom even after he died. Although this is weird and can even be considered as a twisted action, she had not been afraid to show expressions of her love for the man. People can judge such actions as insane but Emily stood by her own views. Regardless of the society’s negative reactions, she showed that she cannot be swayed. Until her last day, she lived with the choices and decisions she made. Based on the short story, different factors can affect the life of every person. Factors such as tradition, religion, genetic make-up and socioeconomic status can affect the manner by which person makes decisions